Refund and Returns Policy

At Auto Gear Cloudpariiz, we strive to provide our customers with the highest quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure a seamless experience. Please review our Refund and Returns Policy below for all the details regarding eligible returns, refund procedures, and important information.

1. Returns Eligibility

We want you to be satisfied with your purchase. If you are not fully satisfied, you can return most items within 30 days from the date of delivery, subject to the following conditions:

• Items must be unused, in their original packaging, and in resalable condition.
• Products that are damaged, altered, or used in a way other than intended will not be accepted for returns.
• Certain items, including custom or personalized products, may not be eligible for returns.
• You must provide proof of purchase (receipt or order confirmation) to initiate a return.

2. How to Return an Item

To initiate a return, follow these steps:

• Contact Customer Service: Reach out to our customer service team via email at info@cloudpariiz.com or call 307-621-0431 to request a Return Merchandise Authorization (RMA) number.
• Return Shipping: Once your return request is approved, you will be provided with detailed instructions, including the return address. You will be responsible for the return shipping costs, unless the return is due to a defect or error on our part.
• Pack the Item: Ensure the product is properly packed to avoid damage during shipping. Include the original packing materials, tags, and any accessories that came with the product.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued in the original form of payment. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

• Partial Refunds: If the returned item is not in its original condition, is damaged, or shows signs of wear and tear, we reserve the right to issue a partial refund or deny the refund entirely.
• Non-Refundable Items: Certain items such as gift cards, downloadable products, and personalized items may not be eligible for a refund.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team as soon as possible. We will guide you through the exchange process. If the item is unavailable or out of stock, we will offer a full refund.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@cloudpariiz.com or 307-621-0431. We will provide a prepaid shipping label for the return and issue a full refund or replacement at no extra cost to you.

6. International Returns

For international customers, the return process is the same, but return shipping costs and customs duties are the responsibility of the customer. Please ensure that you have included all relevant documentation when returning international items to avoid delays or issues at customs.

7. Customer Satisfaction Guarantee

At Auto Gear Cloudpariiz, your satisfaction is our top priority. We are committed to resolving any concerns you may have and making the return or refund process as simple and efficient as possible. If you have any questions or need assistance, feel free to contact us at info@cloudpariiz.com or call us at 307-621-0431.

Thank you for shopping with Auto Gear Cloudpariiz. We appreciate your business and are dedicated to providing the highest level of customer service.